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We're listening: Using patron feedback to assess and enhance purchase on demand

TitleWe're listening: Using patron feedback to assess and enhance purchase on demand
Publication TypeJournal Article
Year of Publication2010
AuthorsHussong-Christian, U, Goergen-Doll, K
JournalJournal of Interlibrary Loan, Document Delivery & Electronic Reserves
Volume20
Pagination319–335
Date Publishednov
Type of ArticleArticle
ISSN{1072303X}
KeywordsBuy Request, collection development, interlibrary loan, just-in-time acquisitions, Oregon, patron feedback, patron satisfaction, patron survey, patron-driven acquisitions, purchase-on-demand, {CREDIT} analysis, {INTERLIBRARY} loans, {LIBRARY} administration, {LIBRARY} finance, {LIBRARY} public services, {MAKE-or-buy} decisions, {OREGON} State University
AbstractOregon State University Libraries piloted a one-year interlibrary loan purchase on demand service beginning in February 2009. An online survey was used to measure patron satisfaction and determine future borrowing and recommendation behavior. These results, along with patron comments, were used to explore future success of the service and ways to enhance the permanent service. Results provide context for the success of purchase-on-demand programs and support the development of innovative tools that increase the efficiency of purchase-on-demand workflow. Oregon State University Libraries permanently adopted the successful service and is working to incorporate patron input on purchase decisions. [{ABSTRACT} {FROM} {AUTHOR]} Copyright of Journal of Interlibrary Loan, Document Delivery & Electronic Reserves is the property of Taylor & Francis Ltd and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)
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DOI10.1080/1072303X.2010.517420