Multimedia Collection
Mediation: Facilitation of Conflict Resolution series
VHS
287 minutes
HM136 .M431 1986 tapes 1-4 + guide
Dr. John Keltner explains the role of the mediator in dispute resolution. A skilled mediator needs the following skills: effective listening, persuasiveness, finding settlements, building trust, providing feedback, maintaining neutrality, and have patience and reasoning ability. Effective mediation will prevent a dispute from escalating into open conflict, fights, and war.
Contact Us
(541) 737-2538
valley.circ@oregonstate.edu
