Moving Back to Campus: Creating a Local Virtual Reference Service

TitleMoving Back to Campus: Creating a Local Virtual Reference Service
Publication TypeJournal Article
Year of Publication2006
AuthorsKing, V, Nichols, J, Padilla, G, Cox, CN
JournalInternet Reference Services Quarterly
AbstractAt a time when many libraries have decided that the creation and maintenance of individual virtual reference service requires too great an investment of time and effort for too small a return, Oregon State University Libraries recently deepened their commitment to virtual reference. Since 2003, {OSU} has participated in L-Net, Oregon's statewide virtual reference service. As a participant, {OSU} is eligible to use the Tutor.com software to create a local virtual reference service for the {OSU} community and has been encouraged by the state to do so. In this paper we share {OSU} libraries' reasons for creating a separate queue for our community, our experiences with it so far, and our plans for the future of L-Net {OSU.} {ABSTRACT} {FROM} {AUTHOR} Copyright of Internet Reference Services Quarterly is the property of Haworth Press and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts)